In order to provide better service to our clients, we will be performing a server optimisation starting at 14:00 – 22:00 on November 26th, 2022 (AEST). The maintenance is expected to take approximately 8 hours but may finish earlier or later, depending on the actual situation.

 

During the server optimisation, you will not be able to access your Affiliate Portal. After the system upgrade, you will be able to access the Affiliate Portal as normal; nothing will be affected by this.

 

We apologise for any inconvenience this may cause and thank you very much for your patience and support.

 

* Please note:

 

1.     If you wish to log into your IB account on MT4, please switch the server to RadexMarkets-Real 6.

2.     Your IB commission account will show the total commission balance and the total amount will remain the same.

3.     To see the details of your commission history, please visit RADEX MARKETS Affiliate Portal.

In order to provide better service to our clients, we will be performing a server optimisation starting at 14:00 – 22:00 on November 26th, 2022 (AEST). The maintenance is expected to take approximately 8 hours but may finish earlier or later depending on the actual situation.

During the server optimisation, you will not be able to access My RM (the client portal). After the system upgrade, you will be able to access My RM as normal; nothing will be affected by this.

We apologise for any inconvenience this may cause and thank you very much for your patience and support.

Please note that on the Thanksgiving holiday in November 2022, trading hours for the following products will be affected.

Please note:

Due to liquidity constraints, trading hours may be subject to further change. All times displayed are in Platform Time (GMT+2).

As daylight saving time in the United States 2022 will end as of 06/11/2022, RADEX MARKETS’ platform time for MetaTrader 4/5 will change from GMT+3 to GMT+2.

 

How will this affect my trades?

After the markets open on 07/11/2022, RADEX MARKETS’ platform time for MetaTrader 4/5 will be GMT+2. Contracts will roll over at 12:00 AM as usual, which will be the below time in the other time zones:

-         AEST 09:00

-         GMT 22:00

How will this affect EAs?

If you use EA (Auto-trading) or any other algorithmic trading system, the change of platform time will affect your trades. Please confirm if you need to manually adjust the time on your EAs.

Please note that the contracts, USOil-F, UKOil-F and CHINA50 will rollover on the following dates. 

*Please note that the specific trading hours above may be subject to adjustment by liquidity providers without prior notice.

 

Please note:

1.  If the price of the new contract is higher than the price of the old contract, the long position will be charged a re-balancing fee, and the short position will receive a re-balancing fee.

2. If the price of the new contract is lower than the price of the old contract, the long position will receive a re-balancing fee, and the short position will be charged a re-balancing fee.

3. In the meantime, since the Futures Contracts need to be adjusted, we will suspend internal transfers for all accounts under the same owner half an hour before and after the opening of the market on the Expiration Day.

 

Please carefully consider the risks that your account may encounter, and make sure there are sufficient funds in your trading account to prevent margin close-outs due to insufficient margin. If you do not want your positions to be rolled-over, please close your positions before the rollover.

Due to unexpected circumstances, MetaTrader 4 and MetaTrader 5 were removed from Apple’s App Store. MetaQuotes Software Corp is running an emergent restoration to bring MT4 and MT5 apps back on Apple App Store at the moment.

Please be assured that existing MT4 and MT5 on your iOS devices are not affected. The apps still work normally on your iPhone and iPad.

If you are a new trader and already have MT4 or MT5 installed on your iOS device, simply follow the steps below to connect to RADEX MARKETS’ server:

1.  Launch your MT4 or MT5 Mobile Terminal on your iOS device

2. Go to “Settings”

3. Click “New Account”

4. Enter “RadexMarkets-Real 3” for MT4 and “RadexMarkets-Live” for MT5 as the server name, use your existing account login credentials to connect to the server

If you once installed the MT4 or MT5 mobile terminal on your iOS device but accidentally deleted them, please follow the instructions below to reinstall the apps:

1.  Open “App Store” on your iOS device, and go to your “Account”

2. Click “Purchased” and select the previously installed MT4 / MT5 to reinstall

MetaTrader Mobile apps for Android and iMac remain unchanged and are available as usual.

We will continue to keep you updated if we receive any further news regarding the circumstance.